Feedback: Convergys Could Hire 300 New Workers At Call Center


Seven hundred workers man the phones and computers.

But after a big renovation last year at the Watertown call center, there's room for 300 more.

Now, with Stream Global Services being bought out by Convergys effective last Monday, there's the corporate clout to make it happen.

"Second largest organization of our type in the world. First largest in North America. That's great," said Mike Hill, human resources manager for Convergys in Watertown.

With two companies becoming one, it means strength in numbers.

In Watertown's case, it also means an expanded list of potential clients.

"They have a very strong customer base, a lot of clients we're not currently servicing," said Hill.

New clients could mean filling up 300 empty work stations by the end of the year. 

But will a new owner bring other changes to things like the pay rate?

Right now, workers can start at $9 to $10  an hour, plus potential bonuses.

"We have integration teams that are looking at everything from IT to operations to human resources and recruiting.  So those integration teams will actually have to determine standard policies throughout the organization, procedures and things like compensation," said Hill.

Convergys now has 125,000 employees working out of more than 150 locations in 31 countries, speaking 47 languages.

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Friday, December 9, 2016
, Watertown, NY

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