State Offers Gas Price Gouging Complaint Hotline, Website


If you think a gas station is unfairly raising its prices at the pump, there's a new toll-free hotline and website to report your suspicions.

Governor Andrew Cuomo has directed the New York Department of State and the state Department of Agriculture and Markets to work together to ensure consumers are protected against price gouging at gasoline pumps as fuel costs rise across the nation.

In response, the Department of State's Division of Consumer Protection has launched a toll-free hotline and website for New Yorkers to report suspected price gouging at gas stations.

"As gas prices continue to climb across the nation, it is our responsibility to ensure that New Yorkers are not getting taken advantage of at the gas pumps," Governor Cuomo said in a news release. "While market forces are usually the cause of these price increases, we taking action to protect consumers from any unfair and illegal practices during this time."

New Yorkers can now report sudden and unexpected increases in retail gas prices by calling the gas pricing hotline at (800) 214-4372.

In addition, the Division of Consumer Protection has also created an online consumer complaint form, where New Yorkers can report suspected price gouging or concerns about improper delivery of quantity.

In addition, the website includes tips to help consumers save money at the gas pump.

Consumers who wish to file a complaint can visit

The Department of Agriculture and Markets' Bureau of Weights and Measures will work with municipalities to inspect gas stations across the state to assure measurement accuracy, promote a fair and equitable marketplace, and ensure the quality of petroleum-based products.

State Agriculture Commissioner Darrel Aubertine said, "We fully support the Governor's efforts to provide a resource for consumers to register complaints that will help avoid unfair pricing at the pumps. As an agency, we are committed to do our part in this process by ensuring that consumers and businesses are receiving the quality and quantity of petroleum products they paid for."

Across the country, retail gasoline prices have increased over the past several weeks.

Thursday, December 8, 2016
, Watertown, NY

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