State Works To Improve Health Insurance Exchange Site

Tools

Two weeks in and New York's online health insurance marketplace is working, but it's still sluggish.

When we tried navigating the site, it was slow - a sentiment echoed by people who've used it as well.

That's why the state has expanded its capacity.

"Since October 1, we have quadrupled the server size and the capacity to allow people to be on the site at any given time," said Sherry Tomasky, director of outreach, New York State of Health.

The New York Department of Health, which runs the state's exchange, says the site is continuing to be flooded with a rush of shoppers with 124,000 New Yorkers who have already created an account.

"They have completed their applications, they have learned what they are eligible for and they are now able to shop for affordable health coverage," said Tomasky.

7 News wanted to speak with some of the so-called navigators who help people through the process.

We've introduced you to some local navigators in the past, but they are now declining to comment and are referring all media to the state.

But the state denies any sort of gag order and says the process is transparent, and in some ways, is even improving.

Thursday, April 17, 2014
, Watertown, NY

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