Don't Fall For 'Smishing' Scam

Don't Fall For 'Smishing' Scam

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The text messages claim to come from your bank about "important communication" with a number to dial.

If you call the number, the line on the other end will request your credit card information.

Phishing scams via email have been around for some time, but this is called "smishing," where scammers utilize text messaging services to trick people.

This time, KeyBank appears to be an organization scammers are targeting.

Detective Paige Taylor of the Jefferson County Sheriff's Office says scammers will do anything to make people afraid about losing control of their bank accounts.

"Whatever their particular target is, it is to make the person afraid that some type of service or some type of charge is going to be placed against them if they don't respond immediately," said Taylor.

When 7 News reporter Natalie Kucko happened to receive one of these messages the other day, she called the number provided and it said, "The user is busy."

"They use those particular images or attempt to use language that a banking institution or other business may use to try to get you to entice a communication with them," said Taylor.

In a statement, KeyBank officials confirm this is a scam and that when KeyBank blocks a card in order to protect clients' accounts, those customers are always notified via telephone, not text or email.

In the meantime, officials urge people to use common sense and refrain from responding to these messages in any way.

If you get a text like this or fall for the scam, complaints and comments can be made through KeyBank's Fraud and Disputes Hotline at 1-800-433-0124.

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