Cleveland Services promises to provide quality of service riders are used to

Watertown's paratransit service - WWNY

WATERTOWN, N.Y. (WWNY) - The new company that will run the transportation service that helps people with disabilities get around the city of Watertown says while the drivers may change, the quality won't.

Danice Cashin says when it comes to her disability of fibromyalgia, she has her good days and bad days, which makes it tough to get around.

That's why she relies on the city of Watertown's paratransit service.

"It allows me to be more independent," she said.

The paratransit service runs alongside CitiBus, giving more accessibility to people with disabilities.

It's been run by Guilfoyle Ambulance for 20 years, but Monday night city lawmakers awarded the next contract to Cleveland Services.

City officials say the decision will save $180,000 over the next three years.

"They both do a great job serving those who utilize their services," city council member Sarah Compo said, "but we have a fiduciary responsibility."

"At the end of the day, we have to do what's in the best interest of the taxpayer," council member Cody Horbacz said.

Cleveland Services owner Darrell Main says while there's changeover, expectations will stay the same.

"We're glad that we can help them with the paratransit contract and we will provide a great service just like Guilfoyle did," Main said.

Cashin says she has experience with Cleveland Services and she's personally excited about them taking over the paratransit service for the city.

However, she feels there should be some type paratransit service to take people to Watertown city council meetings..

"This is a meeting about the paratransit, making that decision," Cashin said. "And even if it's not a big decision, anyone who uses that service should be able to represent."

Compo and Horbacz say they'd be interested in talking about that idea.

Cleveland Services takes over in July.

In the meantime, Guilfoyle owner Bruce Wright thanks the employees that performed the contract over the past 20 years.

He said they are the ones who made a difference in clients’ lives and that their compassion and hard work provided a great service.

Copyright 2019 WWNY. All rights reserved.