Watertown's Call Center Gets New Owner, New Name

Watertown's Call Center Gets New Owner, New Name

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The call center in Watertown has a new name. Convergys is now Concentrix.

Concentrix acquired Convergys in October, making Concentrix the second largest global provider of customer engagement services.

According to a spokesperson for Concentrix, the Watertown location will see only a name change and everything else will be business as usual. A new sign is expected to be installed in January.

The Arsenal Street call center currently employs approximately 600 people.

The new combined Concentrix organization will provide services in more than 70 languages from approximately 275 locations in more than 40 countries across 6 continents.

The Watertown call center opened in 2003 under the name Stream Global Services. It changed its name in 2014 after Convergys acquired it.

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